Employee FAQs
A local advocate that will actually answer your call.

Please click on the “question” to view the answer.

Define pre-existing condition.


Who do I call for claims assistance?


How do I check to see if my deductible has been met for the calendar year?


What is normally covered under the preventive care benefits?


How do I maximize my prescription drug benefits?


How do I view our provider directory?


When can I change my coverage options?


My family payroll deduction is outrageous. Are there any other creative ideas?


My employer provides a high deductible consumer-driven health care plan (CDHP). How does this plan work?


What are the maximum HSA contributions for 2011?


My employer has a health reimbursement account (HRA). How does this cost containment strategy work?


What are my rights as a terminated employee, either voluntary or involuntary?


When can I change my beneficiary?